Learning and Development for performance, to build community, attract and retain talent, and enhance the Employee Experience!
“Wendy led the design of a key learning initiative for Rogers B2B sales professionals. She was able to lead and organize a diverse, cross-functional stakeholder group and make recommendations on learning strategy to achieve an excellent end-product. Wendy always takes ownership of the project and isn’t phased my ambiguity or complexity. I’d wholeheartedly recommend her to lead learning design initiatives and would be confident of her ability to exceed expectations.”
— Ben Hall, HR Lead at Rogers Communications
“I have had the opportunity to partner with Wendy on a number of key projects and initiatives for the Scotiabank Retail Banking Team. With each interaction, Wendy comes to the table as a true partner and learning professional. She builds amazing rapport with the teams, and takes the time to truly understand their teams and businesses. Only once she is confident with uncovering the need, she recommends unique and thoughtful solutions.”
— Richelle Roth, Senior Manager, Consumer Protection at Scotiabank
I have proven success in managing complex learning programs and client portfolios, driving business goals, and increasing retention through creative strategy & design, influential consulting, and engaging facilitation.
Learning and Development that takes the Employee Experience to the next level.
Industries
- Retail
- Health care
- Construction
- Manufactoring
- Food & hospitality
- Non-profit
- Financial
- Beauty & fashion
- HR / Talent
- Education
- Real estate
- Public service
- Transportation
Key Topics
- Onboarding & employee experience
- Total rewards and compensation
- Health and wellness
- Performance and behaviour
- Sales practices
- Emotional intelligence
- Digital competencies
- Communication
- Customer experience
- Leadership competencies
- Policy and procedure
- Change management
- Equity, diversity and inclusion
Over the course of the past year, Wendy has been instrumental in the revamp of our BluePrint Leadership Program. Her keen eye for design and her focus on a wholistic learner experience has resulted in a revitalized program that will continue to support the development of Aecon leaders for years to come. In addition to BluePrint, Wendy has led our Equity, Diversity, and Inclusion portfolio with her signature innovation and creativity.”
— Susan Wallace, Manager, Learning, Aecon Group
I design and facilitate modern and innovative solutions that expose learners to these core components to ensure “sticky” learning.
Overall Strategy
- Defining performance & behaviour outcomes
- Success criteria
- Key stakeholders relationships
- Vendor management
- Evaluation strategy
- Implementation strategy
- Budget & schedule
- Needs analysis
- Ideation
- Team building
- Content gathering
- Proof of concept / style guides
Learning Experience Design
- Instructor & virtual led training
- Presentation decks and facilitator guides
- Participant materials
- Job aids
- Pre-work & sustainment
- Web-based training
- Micro-learning
- Blended learning
- Coaching toolkits
- Motion graphic videos
- Social media learning
- Team huddle toolkits
Program & Curriculum Innovation
- Holistic program re-direction
- Modernization and innovation of existing training
- Streamlining or simplifying existing training
- Adding cohesion to siloed training
- Creating a program or curriculum from existing assets
Marketing for Learning
- Communication strategies
- Social media templates
- Webpages assets
- Marketing campaigns
- Promo & kick-off videos
- Testimonial videas
- Success cases
- Evaluation data as a story
Facilitation
Everything DiSC® and the 5 Behaviors
DiSC® helps you build more effective working relationships based on an understanding of different behavioral styles as well your own. The Five Behaviors of a Cohesive Team™ is a unique learning experience that helps people discover what it takes to achieve the ultimate competitive advantage of teamwork.
Fierce Conversations®
High performing cultures start with leaders who are bold, resilient, and can lead change. In these experiential workshops, leaders and teams practice what it means to be Fierce, as well as coaching, delegating, and the implementing Confront Model for having Fierce Conversations.
Equity, Diversity & Inclusion
Customized Equity, Diversity and Inclusion programs that fit your culture and demographic, considers your BIPOC audience, is designed to be values-based, evolving, and build healthier, more equitable and interdependent relationships with ourselves and within our teams and organizations.
Non-Violent Communication
Non-violent communication helps people peacefully and effectively resolve conflicts in personal, organizational, and political settings through a step-by-step frame work that focuses on underlying factors of conflict.
Leadership Competencies
Customized leadership programs that focus on leading versus managing, creating authentic relationships with direct reports and business partners, and cultivate social and critical thinking skills, emotional and positive intelligence, to solve problems, increase productivity, and lead with integrity.
Customer Service Competencies
Customized learning solutions that focus on emotional intelligence, resilience, authenticity, critical thinking skills, curiosity, discovery, needs-based conversations, cultural competencies, internal team collaboration best practices, sales, products and digital solutions best practices.
Employee Experience
Learning initiatives and experiences that focus on talent acquisition, employee onboarding, total rewards and compensations, health and wellness, employee resource groups, career growth and opportunities, team and community building.
Core Design Values & Collaboration for Teams
In this workshop L&D managers/directors will work with their teams to articulate creative and design best practices and success criteria for their projects. Teams will begin approaching all projects with the lens of pains and gains of each department and apply collaborative strategies to get the job done together, meeting all project objectives and deliverables with quality, accountability, teamwork, harmony, and most importantly, more future business with clients and partners.
Toronto ArtWork
Bring back life, joy, trust, creativity, face time, play, and most importantly, FUN to your workplace! You’ve built your team, now start building your community. This is a very vibrant, all-inclusive CREATIVE WORKSHOP that fully engages your talent, gets them off the computer, and lets them know their creativity counts at your organization.
Wendy is a force to be reckoned with. She not only has a great talent of facilitation in the classroom and virtually but she also has development and design experience and a whole portfolio of other talents. Wendy and I have been working on creating an Everything DiSC culture at Aecon and she is gifted at creating a learning culture.”
— Frank Teravich, Leadership Development, Founder of Inspired Results Inc.
When it comes to training, Wendy has a flair for the dramatic – in the best way possible! Her natural gifts as an engaging facilitator are a huge complement to her expertise as a learning designer. Working alongside Wendy, I’ve seen her put in the hard work to hone her facilitation practice, especially in a virtual classroom environment.”
— Moe Poirier, Founder, Shift Facilitation
Wendy facilitated a pilot session of Leadership Presence and Branding workshop for our team. Her facilitation style was friendly and relaxed which ensured that the participants remained highly engaged. Thank you Wendy, It was great to experience your passion and enthusiasm for facilitation.“
— Perviz Thaver, Learning, Leadership and Executive Development
ONE-STOP-SHOP
- Needs Analysis and proposals
- Graphic design, animation, and motion graphic video
- Voice over and narration
- Translation services
- Content creation and curation
- Writing (scenario, script, storyboard)
- ELearning / web based development
- Copy editing and quality assurance
- Implementation and facilitation
- Evaluation / case studies/ data as a story
- Marketing for learning
Some of the design and collaborative tools I use include:
- Adobe Creative Suite
- Articulate Rise & Storyline
- Garage Band, iMovie
- Voiceflow
- Storyset
- Powtoon
- Camtasia
- Canva
- WordPress
- Sharepoint
- Microsoft Office
- Asana
- G Suite
- WebEx, Adobe Connect, Zoom, MS Teams
- Figma
- Wooclap
- SAP SuccessFactors
